Nexcelom Support, Training and Resources

Give us a call 978-327-5340 (+44 (0) 161 232 4593 in the UK) or contact your local distributor.

Experienced Nexcelom Applications Specialists are available 8:30 am to 5:30 pm EST to support you in finding the best solutions for your cell counting and analysis needs.

Nexcelom support can also be reached directly at (in the UK for applications and other technical information.

Associate Director of the Flow Cytometry facility at The Broad Institute, Patricia Rogers, has worked with a wide range of instrumentation and vendors in her fifteen plus years in Flow Cytometry. Patricia knows the value of great customer service and support and she believes that great instrumentation must go hand-in-hand with rapid reacting customer service to truly be exceptional. Luckily, we here at Nexcelom value the same principles and we are proud to offer excellent customer service and support to all our customers.

Watch the video to see what she says about the support she receives from Nexcelom.

“Anytime I have a problem you guys are always there to help me figure out a solution so you know, the service has really been more like a partnership and I’m really happy with it.”

Patricia Rogers, Associate Director of the Flow Cytometry facility, The Broad Institute

Customer Support

Submit a Ticket

For a prompt response to technical issues, please submit a support ticket. If you need immediate assistance please call 978-327-5340 (US) or +44 (0) 161 232 4593 (UK) Monday - Friday 8:30 am to 5:30 pm EST.

Join a Support Session

Join your live support session with Nexcelom technical support. You will need the support key supplied to you to join the session.

Training Request

Nexcelom is dedicated to providing outstanding customer support. On-line and In-lab training is available for all Nexcelom instruments. For urgent technical issues, call 978-327-5340 (US) or +44 (0) 161 232 4593 (UK)

Warranty Registration

Please register your instrument to receive warranty benefits. For urgent technical issues, call 978-327-5340 (US) or +44 (0) 161 232 4593 (UK)

Get in Touch

Ask a Specialist

Interested in Cellometer and Celigo Systems and reagents from Nexcelom? Send your inquiry for a prompt reply from an experienced Applications Specialist.

Request a Demo

Interested in seeing how Cellometer and Celigo Systems work in your lab? Contact us to schedule your on-site demonstration. Online demos are also available.

Request a Quote

Interested in pricing for Cellometer and Celigo Systems and reagents from Nexcelom? Let us know your interests and we will provide you with a detailed quote.

In-Lab Evaluation

Try Cellometer for free! Many of our Cellometer instruments are available for free 1-week in-lab trials. See how Cellometer works in your lab.


Customer Papers

Search peer-reviewed journal citations, such as Nature, Breast Cancer Research and Journal of Cell Biology, that reference Cellometer and Celigo systems by Nexcelom.

White Papers

Download Nexcelom white papers covering topics from hemacytometer counting errors to 3D tumor spheroid analysis.

Application Notes

View and download application notes for cell analysis, automated cell counting, breweries and biofuels.

Nexcelom Publications

Read peer-reviewed papers published by Nexcelom Bioscience.


Download our posters that have been presented at tradeshows around the world.

Assay Protocols

Download assay protocols for the Cellometer and Celigo applications.

Product Literature

Download product brochures for Celigo and Cellometer cell analysis systems.

Spec Sheets

Download specification sheets for Nexcelom instruments.


Find answers to frequently asked questions about Cellometer and Celigo instruments.

Training Webinars on Demand

Watch user training webinars.


Watch instrument demonstrations, informational webinars on-demand, assay principles and much more.

Cell Types Counted

A partial list of over 300 cell types imaged with the Cellometer systems.