How many counts can you do with one of your slides?
How many counts can you do with one of your slides? You can perform two counts with each slide. If...
What is the area of the counting chamber analyzed?
What is the area of the counting chamber analyzed? The area the Cellometer images and analyzes is similar to the...
What is the difference between the PD100 slides and SD100 slides?
What is the difference between the PD100 slides and SD100 slides? The PD100 slides are 100% inspected and are covered...
Can slides with the grid on them (CP2 slides) be used in the Cellometer?
No, the CP2 slides are made to be used as a disposable hemocytometer and used with a standard microscope. We...
How much of my sample do I load into my Cellometer slides?
How much of my sample do I load into my Cellometer slides? PD100 and SD100 slides require 20 µl of...
Where can I find Assay Protocols?
Where can I find Assay Protocols? You can download several assay protocols from the Nexcelom website here.
I have a Cellometer Vision with a VB-535-402 and VB-595-502 filter set and I am using AO/PI. What formula should I use for viability?
I have a Cellometer Vision with a VB-535-402 and VB-595-502 filter set and I am using AO/PI. What formula should...
Why aren’t all of my cells being outlined as counted?
Why aren’t all of my cells being outlined as counted? It sounds like some cells are being excluded based on...
How do I store one of my Cellometer assays to its default settings?
How do I store one of my Cellometer assays to its default settings? To obtain the original assay settings, simply...
I’ve loaded my sample but the count button is greyed out, what is going on?
I’ve loaded my sample but the count button is greyed out, what is going on? It sounds like you have...
Does each Cellometer count trypan blue positive and negative cells at the same time, in the same sample?
Does each Cellometer count trypan blue positive and negative cells at the same time, in the same sample? Yes, if...
Why is it important to unplug both the USB and power cord from the instrument when upgrading Cellometer software?
Why is it important to unplug both the USB and power cord from the instrument when upgrading Cellometer software? The...
An error is coming up every time I click “Preview Image” and it says: “Error Setting up Preview”.
An error is coming up every time I click “Preview Image” and it says: “Error Setting up Preview”. There could...
Do I need to uninstall my old Cellometer software in order to upgrade?
Do I need to uninstall my old Cellometer software in order to upgrade? No, there is never a need to...
Is there a way I can upgrade my Cellometer software online?
Is there a way I can upgrade my Cellometer software online? There is an online file server with the latest...
Can I open up my Cellometer instrument and clean its components?
Can I open up my Cellometer instrument and clean its components? No, we ask that customers do not take the...
Do we need to calibrate our Cellometer instrument before using it?
Do we need to calibrate our Cellometer instrument before using it? No, the Cellometer was designed to be a maintenance-free...
Why is it important to use the correct power cords for the Cellometer instrument?
Why is it important to use the correct power cords for the Cellometer instrument? Cellometer instruments have specific power cords...
What does the error “Could not read GPIO values” mean?
What does the error “Could not read GPIO values” mean? The GPIO value error displayed indicates the computer has lost...
I cannot display an image, why?
I cannot display an image, why? There could be a few issues. First, we suggest taking a new background image....
I cannot see anything in the fluorescent channel images. They are completely black/green, what’s happening?
I cannot see anything in the fluorescent channel images. They are completely black/green, what’s happening? If you cannot see anything...
What is the target concentration range for the Cellometer instruments?
What is the target concentration range for the Cellometer instruments? To find the concentration range of your Cellometer, along with...
What filters does my Cellometer instrument have?
What filters does my Cellometer instrument have? The filters should be listed on the back of your instrument underneath the...
Do I need a computer to operate the Cellometer Instruments?
Do I need a computer to operate the Cellometer Instruments? Yes. The only instruments that do not need a computer...
What are the computer requirements to run the Cellometer software?
What are the computer requirements to run the Cellometer software? We have specification sheets available for each Cellometer instrument which...